FAQ
Everything you need to know about custom orders, shipping, payment and exchanges.
Custom orders
How do I order a piece with my name or my own design?
Choose the product and enter the name and colours on its page, or send us your idea from the "Request a design" page. We send you a preview on WhatsApp before we make anything.
Do I pay before I see the design?
No. Custom pieces are ordered without paying. Once you approve the preview you pay a deposit, and the rest on delivery or before shipping.
Can I change the design after the preview?
Yes. Ask for changes from your order page or on WhatsApp, and we'll send you a new preview.
Can you write in Arabic and English?
Yes, letters and names in Arabic or English.
Shipping & delivery
When will my order arrive?
Most pieces are ready 3–5 working days after you approve the preview, then delivery takes 1–3 days depending on the governorate.
How much is shipping?
The cost appears at checkout once you choose your governorate, and shipping is free for orders above the amount shown in the shop.
Do you ship to every governorate?
Yes, we ship to every governorate.
Payment
Which payment methods can I use?
InstaPay first, cash on delivery for ready-made products, and cards if the shop has turned them on. The available methods are shown at checkout.
How do I pay by InstaPay?
After you order, you'll see the transfer details and the amount. Transfer the amount, then upload a photo of the receipt on the same page, and we confirm the transfer once we've checked it.
Is the deposit refundable?
The deposit is non-refundable once paid, because work starts straight away.
Exchanges & returns
My piece arrived faulty. What should I do?
Take a photo of the piece and send it to us on WhatsApp within 48 hours of delivery, and we'll replace it free of charge.
Can I return a custom piece?
Pieces made with your name or design can only be returned if faulty, because they were made especially for you.