Preparation time
Most pieces are ready within 3–5 working days. Work on custom pieces starts once you approve the preview and pay the deposit.
Shipping & delivery
- We ship to every governorate, and the cost appears at checkout once you choose your governorate.
- Delivery takes 1 to 3 working days after the order leaves the workshop.
- Shipping is free for orders above the amount shown in the shop.
Deposit & payment
The deposit on custom pieces is non-refundable once paid, because work starts straight away. The rest is paid on delivery or before shipping, as you prefer.
Exchanges
If your piece arrives with a manufacturing fault or damaged in shipping, send us a photo on WhatsApp within 48 hours of delivery and we'll replace it free of charge.
Returns
Unused ready-made products can be returned within 14 days in their original packaging. Pieces made with your name or design can only be returned if faulty.