{"id":234,"date":"2026-11-13T17:07:56","date_gmt":"2026-11-13T17:07:56","guid":{"rendered":"https:\/\/stn-ptest3.askamesh.com\/%d8%a7%d9%84%d8%a3%d8%b3%d8%a6%d9%84%d8%a9-%d8%a7%d9%84%d8%b4%d8%a7%d8%a6%d8%b9%d8%a9\/"},"modified":"2026-11-13T23:36:58","modified_gmt":"2026-11-13T23:36:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/stn-ptest3.askamesh.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<main id='bde-main'><section class=\"bde-f-container-234-104 bde-f-container band band-soft\"><div class=\"bde-f-container-234-103 bde-f-container container band-inner\"><span class=\"bde-f-text-234-100 bde-f-text eyebrow\">\nHelp\n<\/span><h1 class=\"bde-f-text-234-101 bde-f-text band-title\">\nFAQ\n<\/h1><p class=\"bde-f-text-234-102 bde-f-text band-text\">\nEverything you need to know about custom orders, shipping, payment and exchanges.\n<\/p><\/div><\/section><section class=\"bde-f-container-234-161 bde-f-container section\"><div class=\"bde-f-container-234-160 bde-f-container container faq-layout\"><nav class=\"bde-f-container-234-109 bde-f-container faq-nav\" aria-label=\"Question groups\"><a class=\"bde-f-text-link-234-105 bde-f-text-link faq-nav-link\" href=\"#faq-custom\" target=\"_self\">\n<span class=\"ico ico-pen\"><\/span>Custom orders\n<\/a><a class=\"bde-f-text-link-234-106 bde-f-text-link faq-nav-link\" href=\"#faq-shipping\" target=\"_self\">\n<span class=\"ico ico-truck\"><\/span>Shipping &amp; delivery\n<\/a><a class=\"bde-f-text-link-234-107 bde-f-text-link faq-nav-link\" href=\"#faq-payment\" target=\"_self\">\n<span class=\"ico ico-cod\"><\/span>Payment\n<\/a><a class=\"bde-f-text-link-234-108 bde-f-text-link faq-nav-link\" href=\"#faq-returns\" target=\"_self\">\n<span class=\"ico ico-swap\"><\/span>Exchanges &amp; returns\n<\/a><\/nav><div class=\"bde-f-container-234-159 bde-f-container faq-groups\"><div class=\"bde-f-container-234-123 bde-f-container faq-group\" id=\"faq-custom\"><h2 class=\"bde-f-text-234-110 bde-f-text faq-group-title\">\n<span class=\"ico ico-pen\"><\/span>Custom orders\n<\/h2><details class=\"bde-f-container-234-113 bde-f-container faq2-item\" open=\"\"><summary class=\"bde-f-text-234-111 bde-f-text faq2-q\">\nHow do I order a piece with my name or my own design?\n<\/summary><p class=\"bde-f-text-234-112 bde-f-text faq2-a\">\nChoose the product and enter the name and colours on its page, or send us your idea from the \"Request a design\" page. We send you a preview on WhatsApp before we make anything.\n<\/p><\/details><details class=\"bde-f-container-234-116 bde-f-container faq2-item\"><summary class=\"bde-f-text-234-114 bde-f-text faq2-q\">\nDo I pay before I see the design?\n<\/summary><p class=\"bde-f-text-234-115 bde-f-text faq2-a\">\nNo. Custom pieces are ordered without paying. Once you approve the preview you pay a deposit, and the rest on delivery or before shipping.\n<\/p><\/details><details class=\"bde-f-container-234-119 bde-f-container faq2-item\"><summary class=\"bde-f-text-234-117 bde-f-text faq2-q\">\nCan I change the design after the preview?\n<\/summary><p class=\"bde-f-text-234-118 bde-f-text faq2-a\">\nYes. Ask for changes from your order page or on WhatsApp, and we'll send you a new preview.\n<\/p><\/details><details class=\"bde-f-container-234-122 bde-f-container faq2-item\"><summary class=\"bde-f-text-234-120 bde-f-text faq2-q\">\nCan you write in Arabic and English?\n<\/summary><p class=\"bde-f-text-234-121 bde-f-text faq2-a\">\nYes, letters and names in Arabic or English.\n<\/p><\/details><\/div><div class=\"bde-f-container-234-134 bde-f-container faq-group\" id=\"faq-shipping\"><h2 class=\"bde-f-text-234-124 bde-f-text faq-group-title\">\n<span class=\"ico ico-truck\"><\/span>Shipping &amp; delivery\n<\/h2><details class=\"bde-f-container-234-127 bde-f-container faq2-item\"><summary class=\"bde-f-text-234-125 bde-f-text faq2-q\">\nWhen will my order arrive?\n<\/summary><p class=\"bde-f-text-234-126 bde-f-text faq2-a\">\nMost pieces are ready 3\u20135 working days after you approve the preview, then delivery takes 1\u20133 days depending on the governorate.\n<\/p><\/details><details class=\"bde-f-container-234-130 bde-f-container faq2-item\"><summary class=\"bde-f-text-234-128 bde-f-text faq2-q\">\nHow much is shipping?\n<\/summary><p class=\"bde-f-text-234-129 bde-f-text faq2-a\">\nThe cost appears at checkout once you choose your governorate, and shipping is free for orders above the amount shown in the shop.\n<\/p><\/details><details class=\"bde-f-container-234-133 bde-f-container faq2-item\"><summary class=\"bde-f-text-234-131 bde-f-text faq2-q\">\nDo you ship to every governorate?\n<\/summary><p class=\"bde-f-text-234-132 bde-f-text faq2-a\">\nYes, we ship to every governorate.\n<\/p><\/details><\/div><div class=\"bde-f-container-234-145 bde-f-container faq-group\" id=\"faq-payment\"><h2 class=\"bde-f-text-234-135 bde-f-text faq-group-title\">\n<span class=\"ico ico-cod\"><\/span>Payment\n<\/h2><details class=\"bde-f-container-234-138 bde-f-container faq2-item\"><summary class=\"bde-f-text-234-136 bde-f-text faq2-q\">\nWhich payment methods can I use?\n<\/summary><p class=\"bde-f-text-234-137 bde-f-text faq2-a\">\nInstaPay first, cash on delivery for ready-made products, and cards if the shop has turned them on. The available methods are shown at checkout.\n<\/p><\/details><details class=\"bde-f-container-234-141 bde-f-container faq2-item\"><summary class=\"bde-f-text-234-139 bde-f-text faq2-q\">\nHow do I pay by InstaPay?\n<\/summary><p class=\"bde-f-text-234-140 bde-f-text faq2-a\">\nAfter you order, you'll see the transfer details and the amount. Transfer the amount, then upload a photo of the receipt on the same page, and we confirm the transfer once we've checked it.\n<\/p><\/details><details class=\"bde-f-container-234-144 bde-f-container faq2-item\"><summary class=\"bde-f-text-234-142 bde-f-text faq2-q\">\nIs the deposit refundable?\n<\/summary><p class=\"bde-f-text-234-143 bde-f-text faq2-a\">\nThe deposit is non-refundable once paid, because work starts straight away.\n<\/p><\/details><\/div><div class=\"bde-f-container-234-153 bde-f-container faq-group\" id=\"faq-returns\"><h2 class=\"bde-f-text-234-146 bde-f-text faq-group-title\">\n<span class=\"ico ico-swap\"><\/span>Exchanges &amp; returns\n<\/h2><details class=\"bde-f-container-234-149 bde-f-container faq2-item\"><summary class=\"bde-f-text-234-147 bde-f-text faq2-q\">\nMy piece arrived faulty. What should I do?\n<\/summary><p class=\"bde-f-text-234-148 bde-f-text faq2-a\">\nTake a photo of the piece and send it to us on WhatsApp within 48 hours of delivery, and we'll replace it free of charge.\n<\/p><\/details><details class=\"bde-f-container-234-152 bde-f-container faq2-item\"><summary class=\"bde-f-text-234-150 bde-f-text faq2-q\">\nCan I return a custom piece?\n<\/summary><p class=\"bde-f-text-234-151 bde-f-text faq2-a\">\nPieces made with your name or design can only be returned if faulty, because they were made especially for you.\n<\/p><\/details><\/div><div class=\"bde-f-container-234-158 bde-f-container faq2-cta faq-help\"><h2 class=\"bde-f-text-234-154 bde-f-text section-title\">\nDidn't find your answer?\n<\/h2><p class=\"bde-f-text-234-155 bde-f-text\">\nMessage us and we'll reply as soon as we can.\n<\/p><div class=\"bde-f-container-234-157 bde-f-container\"><a class=\"bde-f-text-link-234-156 bde-f-text-link btn btn-wa\" href=\"https:\/\/wa.me\/\" target=\"_self\">\n<span class=\"ico ico-wa\"><\/span>Ask us on WhatsApp\n<\/a><\/div><\/div><\/div><\/div><\/section><\/main>","protected":false},"excerpt":{"rendered":"<p>\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0643\u0644 \u0645\u0627 \u062a\u062d\u062a\u0627\u062c \u0645\u0639\u0631\u0641\u062a\u0647 \u0639\u0646 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0648\u0627\u0644\u0634\u062d\u0646 \u0648\u0627\u0644\u062f\u0641\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644. \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0627\u0644\u0634\u062d\u0646 \u0648\u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0643\u064a\u0641 \u0623\u0637\u0644\u0628 \u0642\u0637\u0639\u0629 \u0628\u0627\u0633\u0645\u064a \u0623\u0648 \u0628\u062a\u0635\u0645\u064a\u0645 \u062e\u0627\u0635\u061f \u0627\u062e\u062a\u0631 \u0627\u0644\u0645\u0646\u062a\u062c \u0648\u0627\u0643\u062a\u0628 \u0627\u0644\u0627\u0633\u0645 \u0648\u0627\u0644\u0623\u0644\u0648\u0627\u0646 \u0645\u0646 \u0635\u0641\u062d\u0629 \u0627\u0644\u0645\u0646\u062a\u062c\u060c \u0623\u0648 \u0623\u0631\u0633\u0644 \u0641\u0643\u0631\u062a\u0643 \u0645\u0646 \u0635\u0641\u062d\u0629 \u00ab\u0627\u0637\u0644\u0628 \u062a\u0635\u0645\u064a\u0645\u0627\u064b\u00bb. \u0646\u0631\u0633\u0644 \u0644\u0643 \u0645\u0639\u0627\u064a\u0646\u0629 \u0639\u0644\u0649 \u0648\u0627\u062a\u0633\u0627\u0628 \u0642\u0628\u0644 \u0623\u064a \u062a\u0646\u0641\u064a\u0630. \u0647\u0644 \u0623\u062f\u0641\u0639 \u0642\u0628\u0644 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-234","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stn-ptest3.askamesh.com\/en\/wp-json\/wp\/v2\/pages\/234","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stn-ptest3.askamesh.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stn-ptest3.askamesh.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stn-ptest3.askamesh.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stn-ptest3.askamesh.com\/en\/wp-json\/wp\/v2\/comments?post=234"}],"version-history":[{"count":3,"href":"https:\/\/stn-ptest3.askamesh.com\/en\/wp-json\/wp\/v2\/pages\/234\/revisions"}],"predecessor-version":[{"id":272,"href":"https:\/\/stn-ptest3.askamesh.com\/en\/wp-json\/wp\/v2\/pages\/234\/revisions\/272"}],"wp:attachment":[{"href":"https:\/\/stn-ptest3.askamesh.com\/en\/wp-json\/wp\/v2\/media?parent=234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}